Customer information
Custom project inquiries
Tell us the project type, dimensions and units, quantity, intended use and desired date. We review suitability, available materials, finish and scope before confirming a quote.
Sending an inquiry does not place an order. Work starts after the specification and payment arrangements are agreed. Your written quotation will confirm the project scope, price, estimated timing, pickup or shipping arrangements, and any applicable project-specific fees, cancellation or return terms before you decide whether to proceed.
Files and artwork
You must have the rights or permission to reproduce supplied designs. Ask us for a private handoff before sharing confidential files. Design and engineering work are not included automatically.
The Hopper Shop’s owner personally handles customer design files, including STL files, 3D models, artwork and design references. Customers usually send files by email or Dropbox. The owner usually downloads them to a business computer for review, preparation and production. The owner does not currently share customer design files with outside designers or subcontractors. Squarespace processes information submitted through our website inquiry forms. Our email hosting provider processes messages and attachments sent by email. Dropbox processes files shared through Dropbox. For privacy questions, contact info@thehoppershop.com.
Pickup and shipping
Pickup or shipping options, charges and timing are confirmed for each accepted project before work begins.
Questions about your project
For an existing order, include your order number. Keep payment information out of inquiries.